Supervisor FAQ - Timesheets
1. Why have all the punches on the timesheet disappeared? How do I get them back?Search criteria may be filtering out the punches that you are expecting to see.
The currently active orange triangle icon 
will appear within the Basic or Advanced search tab which indicates that a search criteria is currently active, which may limit the data that is displayed. Click the Clear Search button to clear all search fields and display all results in the listing again.
See also Search Panel.
2. How can I make changes to punches on a timesheet in a more efficient manner?To make changes to punches for one employee within a particular week, which is the most time that can be viewed on the timesheet screen:
Click on Attendance, then click TimeSheet in the main menu and use the Drag & Drop drop-down button to move and copy punches.
For mass changes, across multiple employees or over multiple weeks, it is more efficient to click Attendance, then click Punches in the main menu.
See Punches.
3. How do I delete an unwanted Absence from an employee's TimeSheet?If an absence was created in the Schedule view, it appears on the schedule in red text and since schedules are related to TimeSheets the absence also appears on the TimeSheet except in black text. Red text designates where the absence was created and absences can only be deleted where they were originally created. It is recommended to always add absences in the Schedule view, except in the situation where an employee requires an absence after the employee's shift has started.
Click Schedule, then click the Schedules in the main menu. Select the unwanted absence and click Delete in the button bar.
4. Why are there two punches on an employee's timesheet for the exact same time?This is due to "Transfer punch" being "enabled" allowing the employee to switch between branches etc. without having to punch out and then in again.
See Punching In/Out.