Supervisor FAQ - General

1. Confirm that you have either a work or home email address specified in your contact record by clicking on the drop-down arrow at the far right side of the header bar to open the Employee Profile Menu, then click Contact Information.
2. Go to the TimeTrex Sign in page.
3. Click the Forgot Your Password link.
4. Type in your email address.
5. A password reset email will be sent to the email address you have in your contact record. This email will include your username.
6. Then follow the steps in the password reset email.

Signing into TimeTrex with a user name and password allows you to view your timesheet and schedule, make requests, view accruals and of course make a punch. The Quick Punch is a simple, straight-forward way for employees to quickly punch in or out.

See our list of supported web browsers.

Click on the drop-down arrow at the far right side of the header bar to open the Employee Profile Menu, then click Logout.

1. Click on the drop-down arrow at the far right side of the header bar to open the Employee Profile Menu, then click Preferences.
2. Enter the number of rows you want displayed in the Rows per page field and click Save in the button bar.

1. Click on the drop-down arrow at the far right side of the header bar to open the Employee Profile Menu, then click Preferences.

2. Click on the Schedule Synchronization tab, change the Status field to "Enabled".

TimeTrex allows each employee to display time in their own preferred format, which can be set under the Employee Profile Menu -> Preferences. Its important to understand the difference between the Time Unit formats that are supported, for a detailed explanation please see the Employee Preferences section of the Administrator Guide.

Because TimeTrex supports multiple formats, it may seem like it is adding time incorrectly, but its actually the nature of how time works when it comes to different formats and rounding. TimeTrex actually stores time to the nearest second in its database, but can display time in several formats to the employee.

For example, if the Time Units format selected under Employee Profile Menu -> Preferences is "Hours (2.25)", and if an employee works 8.01 hours on Monday and Tuesday, TimeTrex will show a total of 16.02 hours so far for the week. However if you change the time format to "hh:mm (2:15)" it will show that the same employee worked 08:00 on Monday and Tuesday for a total of 16:01 for the week. The reason for this difference is that 8.01 hours is actually 28,836 seconds, or 8 hours and 36 seconds, its not rounded to the nearest minute. Since the time format of "hh:mm (2:15)" can only display hours and minutes, TimeTrex rounds off the 36 seconds and displays just 08:00 instead. However when totaling multiple times together, only the final total is rounded, so that is why the total time for the week is displayed as 16:01, because its actually 16:01:12 (16 hours, 1 minute and 12 seconds) with the 12 seconds being rounded off.

Because of this, we recommend that you use the "hh:mm (2:15)" time format as it makes entering time to the nearest minute much easier.

For example its impossible to enter just 5 minutes using the "Hours (2.25)" format, as it would be 0.083333333... (repeated to infinity), however its easy using the "hh:mm (2:15)" time format as it would just be 00:05.

TimeTrex is able to handle employees tracking their time from an unlimited number of timezones all at once, however to be consistent all times are displayed in the timezone that the currently signed in employee has selected under Employee Profile Menu -> Preferences. This is consistent with calendar programs that display all scheduled events in your own current timezone, events are not displayed in some other timezone of the person who initiated the event, as that would cause confusion between all parties involved and no one would arrive to the event on time. In addition when displaying reports (such as the Who's In Summary report to see all employees currently working) all times are displayed in a single consistent timezone, so you can see in your own timezone when an employee arrived to work and if they are currently at work or not. It also allows for consistent filtering across timezones.

When entering time into TimeTrex, by default it is entered in the timezone that the currently signed in employee has selected in their preferences. Therefore, if a supervisor located in an Eastern timezone is viewing the timesheet of an employee located in a Pacific timezone, all the employees punches will be displayed in the Eastern timezone equivalent. As an example, if an employee punched in at 8:00AM Pacific (PST) time, the supervisor would see that as 11:00AM Eastern (EST) time and if the supervisor wanted to modify this punch to 7:30AM Pacific (PST) time, it would have to be entered as "10:30AM" (which is assumed to be 10:30AM Eastern (EST) ) or alternatively the full timezone could be specified after the time in the same field to define a timezone separate from the one set under Employee Profile Menu -> Preferences, for example "7:30AM PST".

If the Use Employees Timezone in the timesheet settings is checked, the employee punch times will be displayed in the selected employees timezone. When this mode is enabled, punches can be added /modified in the employees own timezone.

Refer to Employee Hiring Process.