How to use the TimeTrex AI Assistant

The AI Assistant is accessible by clicking on the star icon at the top right side of the blue header bar.

To use the AI Assistant:

  • Type a question into the New Chat bar at the bottom of the AI Assistant display screen and click on the right arrow to submit the question to the AI Assistant.

  • Wait for the answer to the question to display on the screen. This should not take long, however the time it takes depends on the complexity of the question submitted.

 

How to get the best results from the AI Assistant

  • The AI Assistant is not a search engine, but rather a tool to get answers to detailed questions.

  • Ask questions similar to what you would ask a technical support person.

     

The AI Assistant can use the screen you are viewing and retrieve relevant TimeTrex data when answering questions. For best results, include details such as the employee name, date, pay period, screen, or result you want explained. Specific questions help the AI Assistant answer based on the actual record instead of giving a general explanation. If an issue affects multiple employees, asking about one example employee can still be helpful because the solution for that employee may also correct the issue for the others.

Examples of Good and Bad Questions to ask the AI Assistant.

Ask This (Good Questions) Don't Ask This (Bad Questions)
How do I add a wage increase for John Doe effective the next pay period? Wage increases
Explain the Download Frequency field in the Stations screen. Download frequency
How do I add a 2nd wage for John Doe when he works in another department? Adding wage group
Why is John Doe receiving 2.5 hours of overtime on June 12? What causes overtime?
Why was a 30 minute lunch automatically deducted from John Doe's TimeSheet on June 12? Why is there a lunch deducted?
Why did Jane Smith's punch at 8:07 AM round to 8:00 AM today? How does punch rounding work?
Why did this TimeSheet exception appear for Maria Chen on June 12? What does this exception mean?
How do I write a custom formula that calculates John Doe's full-time equivalence over the past pay period? How do I write a custom formula?